When you buy products from Panasonic, you aren’t just purchasing technology for your business. You’re also buying into the expert support of our specialist customer service team. Our Centralised Service operation established in the UK in 2006 provides repair services for our ProAV, Visual, Security and Communication products.
Because every technician understands Panasonic products in detail and works in close collaboration with our R&D and production facilities in Japan, repairs are carried out quickly and accurately. Backed by our in-house multi-language helpdesk and field engineering team, we are providing high-level support for our B2B customers across Europe
Online Repair Orders:
To submit repair orders, first create an account and register your units, then you can submit online repair orders. As soon as your RMA request has been received, we will send you an automated communication confirming your submission and we will be in touch to arrange the product collection and repair. For some models you will have the option to request packaging when you submit your Repair Order. We will then arrange the packaging to be delivered prior to collection.
Our 5-Day Promise:
To ensure a seamless repair process, we provide a return-to-base service that collects the device, has it checked, repaired, tested and returned. We aim to complete all our repairs, from door to door, within five working days. Thanks to the efficient, integrated approach of our service team, we’re able to set these exacting standards and often achieve turnaround times that beat our five-day target.
For repairs logged via this repair portal, you can track the status of the repair order once you are logged in to your account.
Loan Units (Available for Projectors and Professional Cameras):
If the repair cannot be completed within the expected 5-day turnaround time and this is not due to transport or customs delays, for Products covered by warranty or extended warranty, we offer a Loan product (subject to availability).
Multi-lingual Support From Our In-house Contact Centre:
Our dedicated team of native language speakers covers 10 languages, to ensure enquiries are received and understood accurately, guaranteeing clear communications at all times.