Warranty Service Site, For your peace of mind

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PTZ Refurbishment & Certification Program

Our PTZ Refurbishment service will give a new lease of life to a wide range of current and older Panasonic Remote Camera models. For customers with an existing fleet of cameras or resellers looking to refresh second use hardware prior to resale, this service offers a full in-depth health and cosmetic check with any damaged covers replaced as part of the refresh program. All units will undergo a full image check and calibration prior to being returned.

The service includes the cost of collection, return and any cosmetic parts required*. All refurbished cameras will be repackaged in new boxes with dedicated Panasonic labelling and can be registered for a 180-day manufacturer’s warranty via our Business Service Portal.

All refurbished units will undergo a full functional and image quality check to confirm they meet our strict quality criteria and will be supplied with their own unique certificate confirming it has undergone our refurbishment program and is covered by our 180-day warranty.


What’s included:

Each unit will be packed with a certificate confirming that the product was refurbished to Panasonic’s Cosmetic Grade A Standard and has undergone a full functional check and has met the original manufacturing outgoing quality standards. All this work will be performed by Panasonic’s own highly qualified and trained technicians in the European Repair Centre.

Benefits of Panasonic approved refurbished products include:

mechanical health check and firmware upgrade to latest version
  • Full mechanical health check and firmware upgrade to latest version
  • mechanical health check and firmware upgrade to latest version
  • All work carried out according to Panasonic’s high manufacturing standards
  • 180-day warranty including parts, labour and logistics
  • mechanical health check and firmware upgrade to latest version
  • After sales support provided by our European Call Centre
  • mechanical health check and firmware upgrade to latest version
  • Online service portal for 180-day warranty registration
  • Refurbished certification
  • Refurbished certification to a Grade A Standard


  • Included models:

    We are offering this service for the following models:


    How long does it take?

    Depending on the quantity, we expect the service will take around 30 days from collection, but we will provide an estimated turnaround time when you submit your request.


    How does it work?

    Once you have accepted our Service offer, we will collect your products and each unit will undergo an inbound inspection to determine the condition. We will provide an inspection report detailing which units may need additional work to meet our Refurbishment Standard.

    Following our initial inspection if we find worn, damaged or faulty components, you will be given the option to decide if you would like us to replace these as part of the Refurbishment Service at a favourable price.


    How does the warranty work?

    The 180-day warranty works in an exact same way as the original warranty and you or the final user of a refurbished camera will need to register the unit online via our Service Portal.

    Details on how to register our refurbished cameras will be provided on the certificate.

    In the unlikely event that any units need repair, this can be requested via our Service Portal. For full details of what is covered by the 180-day guarantee, you can download the terms and conditions here.

    Please note that the model names of all refurbished products will be amended to include a “R” as a suffix.


    How to request this service?

    If you would like to know more about this service or arrange for some cameras to be refurbished, please submit a request using our online form by clicking here.

    *At discretion of our experienced service technicians.