• WARRANTY
    INFORMATION

Warranty Information

Projectors DisplaysHDVC

Projectors warranty information

All Panasonic Professional Projectors come with a market leading 'Premium Service' warranty which includes:

  1. A 3-year parts, labour and logistics warranty for product failure.
  2. A quick average repair time of 5 days at our European Repair Centre in Cardiff, UK (from collection to return).
  3. Loan unit on request (dependant upon availability)
  4. Technical support
  5. European call centre, covering main European languages
  6. Ability to purchase warranty extensions to further safeguard your investment.
  7. Web-based repair tracking and PASS system for asset management, engineering information and repair service booking

Displays warranty information

Standard warranty

Panasonic Professional Displays come with a standard 3-year warranty, which is upgradeable to 5 years.

The Standard warranty includes:

  1. A 3-year parts, labour and logistics warranty for product failure.
  2. A collect and repair service at a local Service Centre.
  3. On-site repair for screens of 80 inches and above
  4. Access to our Professional Customer Support Centre - Covering all major European languages.
  5. The option to purchase warranty extensions to further safeguard your investment.

Advanced Swap Service for Professional Display from February 2017

For products sold after February 2017, the warranty offered with our current range of Professional Displays has been upgraded from a Return to Base Warranty to an Advanced Swap Warranty. (Permanent Swap)

OBTAINING SERVICE

Register your unit and submit an online
repair order on
business.panasonic.eu/service

alternatively contact us on the numbers
listed in our site or send an email to:

business.service@eu.panasonic.com

To speed up the process please provide us with the following information:

  • Company and Contact name
  • Delivery Address
  • Unit model and serial number
  • Date of purchase
  • Description of the problem

Once a hardware failure is verified, our authorised service partner will contact you to deliver a Swap unit, which we aim to provide within approximately two working days.

Once unit has been received, please contact our Service Partner to arrange collection of the faulty unit.

NOTE
•This warranty is offered in addition to our default Standard return to base warranty, which is still available at your preference.

HDVC warranty information

The Standard warranty includes:

  1. A 3-year parts, labour and logistics warranty for product failure.
  2. A quick average repair time at our European Repair Centre in Cardiff, UK (from collection to return).
  3. Access to our Professional Customer Support Centre - Covering all major European languages.