• Mobile Solutions Business Division – Europe

Important Software Installation Notice: CF-C2, CF-AX series, CF-SX series

Some customers have not responded to our prior efforts to ensure your safety, despite previous announcements and effort from our sales and service teams to contact you. Panasonic now requires that you obtain and install software which diagnoses and controls the state of this TOUGHBOOK's battery as follows:

Please ensure that you have accepted the download and installation of this diagnosis and control software on your CF-C2 no later than 12th October 2020 in order to avoid disruptions or data loss on your PC.

 

BATTERY DIAGNOSIS CONTROL SOFTWARE

The diagnosis/control program will automatically install, during the installation your PC will be rebooted several times.

An AC adapter will be needed for the installation of the software. Please do not start the installation without connecting the AC adapter to mains power.

As we previously advised on several occasions, we identified a quality condition potentially affecting Panasonic TOUGHBOOK CF-C2, CF-AX and CF-SX series laptop battery packs.

 

CF-C2/CF-SX/CF-AX SAFETY NOTICE

Affected battery packs can overheat and ignite, causing a fire hazard.

We are now providing additional instructions on how to obtain this diagnosis/control software and imposing a final installation deadline because minimizing ignition risk requires immediate action from those who have not yet installed the software despite our previous, repeated communications on this subject.

 

HOW TO IDENTIFY THE MODELS AFFECTED

Check the model of your computer (see diagram below)