• Mobile Solutions Business Division – Europe

DICLE ELEKTRIK DIGITALIZES FIELD OPERATIONS WITH TOUGHBOOK M1

TOUGHBOOK M1 tablets are essential assistants for Dicle Elektrik teams in the field with superior performance even under the most challenging conditions. Its screen is easily readable in sunlight and operational when wearing gloves, while its battery has high capacity, a long lifecycle and hot-swap capabilities. The device also offers critical connection options.

With the aim of providing high quality and uninterrupted energy, we have realised a major project with Panasonic to ensure that all the operations in the field are fully digital and mobile. With the completion of the digital transformation of our field operations, all work orders are managed through a central structure. Generated data is analysed and used for high efficiency and control.

Head of Technology and HR, Kürşad Karaman

Client – Dicle Elektrik Dağıtım A.Ş.
Location – Southeastern Turkey: Diyarbakır, Şanlıurfa, Mardin, Siirt, Batman, Şırnak
Challenge

Effective field operations management, automated operations, systematically view and record tasks in the field, and improve the reporting system

Solution

TOUGHBOOK M1


Dicle Elektrik Dağıtım A.Ş., provides electricity throughout the Southeastern part of Turkey, the ancient lands of Mesopotamia, Diyarbakır, Şanlıurfa, Mardin, Siirt, Şırnak and Batman. It serves more than 1.8 million subscribers in this special area, which covers more than 60,000 km². Wanting to manage field operations more effectively, Dicle Elektrik has realized an important project with Panasonic to automate operations, systematically view and record tasks in the field, and improve the reporting system. Dicle Elektrik, which invests in technology through partnerships with international technology giants, uses approximately 1,500 TOUGHBOOK tablets in important areas such as power theft control and maintenance repair.

Dicle Elektrik aims to increase customer satisfaction

Aiming to increase its service quality and improve its processes to provide uninterrupted and high-quality energy to its subscribers, Dicle Elektrik launched this important project to manage its operational processes and digital transformation more effectively. With Dicle Elektrik teams conducting field operations in 6 cities, efficiency and accuracy in timely data entry and transparency of transactions are of great importance. For hardware, Dicle Electric preferred Panasonic's rugged 7-inch Windows TOUGHBOOK M1 tablet with its superior technological features.


Thanks to the new devices, Dicle Elektrik not only provides digital process management in line with its goals, but also carries out the operations in the field through a central, secure and mobile infrastructure that is compatible with the conditions of the region.

Consistent performance all day

Some of the most important reasons for Dicle Elektrik's preference for Panasonic are its resistance to drop from heights of up to 180 cm, ability to operate at temperatures ranging from -29 to +60 degrees, and protection against dust and water at IP65. With a screen that is easily readable in direct sunlight and operational when wearing gloves, versatile operation and critical connectivity options, the Panasonic TOUGHBOOK M1 does not compromise superior performance even in the most demanding conditions. Thanks to its high capacity batteries with long life and hot swap features, field teams with a wide region to serve and a busy work pace can easily continue their work without interruption all day long.

As a global company, Panasonic's superior spare parts and technical support is another important feature that differentiates it from other companies. A Premier Partner of the Panasonic Engage Partner Program, Sarpa Bilisim also supported Dicle Elektrik in deciding on the right product by analyzing the needs of the business from the beginning, through to the end of the project.


All Dicle Elektrik units were included in the project

The project was completed in 4 stages: analysis, conceptual design, development and live transition. During the analysis phase, the needs of all relevant units were examined, areas for improvement were identified and a consensus was reached on the new system design in agreement with the business units. To guide the development phase, process flows and demands agreed in the conceptual design phase were finalized with the consideration of the whole system. During the development phase, the software development process was completed based on the conceptual design document and tests were performed. Lastly, during the live transition stage, user training documents were prepared, a transition plan was created and training was carried out in related regions and the application started to be used. Throughout this process, a team of 5 different sub-units was formed: analysis, application support, project management, technical support and development.

Now all processes are more mobile and digital

With the Panasonic TOUGHBOOK M1, Dicle Elektrik can instantly store field data on their systems, organize documents with data obtained in the field and store them securely in digital archives. While field teams perform the tasks assigned to them online, they can also receive support from the central support teams as they can communicate with them. The field teams can also perform inventory and asset management via the mobile application.

The GPS feature on the tablets provides instant tracking of the teams' positions. The map showing the network infrastructure provides more information for the field teams about the task. Dicle Elektrik has taken advantage of the Panasonic device’s durable mobility and high technology in all of the processes to make this important step in digital transformation.

Dicle Elektrik’s Head of Technology and Human Resources Kürşad Karaman commented on this important project, “As Dicle Elektrik Dağıtım A.Ş., we carry out electricity distribution activities in 6 cities with approximately 2 million subscribers in the Southeastern Anatolia Region. With the aim of providing high quality and uninterrupted energy, we have realized a major project with Panasonic to ensure that all the operations in the field are fully digital and mobile. We completed our project in 4 stages with our team and started to use approximately 1,500 TOUGHBOOK M1 devices and mobile applications developed for field management. With the completion of the digital transformation of our field operations, all work orders are managed through a central structure. Generated data is analyzed and used for high efficiency and control.”