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TOUGHBOOK Frequently Asked Questions

What is the difference between a rugged TOUGHBOOK and a fully rugged TOUGHBOOK?

These aren’t official or trademarked terms. ‘Fully rugged’ is used to describe the Panasonic TOUGHBOOK heavy-duty laptops, tablets and handhelds that meet IP65 standards, or higher. IP stands for Ingress Protection, which means protection against ingress from dust and water. Some models are certified to IP IP68.

Fully rugged devices are also MIL-STD 810G drop certified, which means they are protected against drops from 150cm-210cm.

Fully rugged devices are certified to work in temperatures ranging from -29° to +60°C. Some rugged (rather than fully rugged) devices are also certified to work in these temperatures, but typically, ‘rugged’ TOUGHBOOK devices have a lower IP rating and withstand drops from a lower height than the “fully rugged” range.

The TOUGHBOOK 55, for example, is a semi-rugged notebook with an IP53 rating; it’s drop resistant from 91cm and works in temperatures ranging from -29° to +60°C.

Where can I buy a TOUGHBOOK?

You can order a TOUGHBOOK device from various dealers, IT system houses and integrators, as well as distributors across Europe. You’ll find a list of certified resellers here.

How much does a TOUGHBOOK cost?

Prices of TOUGHBOOK devices vary, depending on the model, form factor (handheld, notebook, tablet, or 2-in-1) and on the order size. Pricing of TOUGHBOOK devices start from €1,328net srp.

Which is the best TOUGHBOOK?

That’s a tough question even for the TOUGHBOOK team. Every model is made for specific use cases and environments. Some are very lightweight and small, but fully rugged. Others are larger, with a big screen and keyboard. It really depends what use the TOUGHBOOK is intended for.

Some models, like the CF-33, trace their development back to the very first TOUGHBOOK devices. So they incorporate more than 20 years of continuous research, development and mobile computing improvement.

To find out which TOUGHBOOK is the best fit for your needs, check out the TOUGHBOOK product selector.

How tough is a TOUGHBOOK?

TOUGHBOOK devices meet varying degrees of ruggedness. Some models withstand drops from heights of up to 150cm. Some are MIL-STD 810G certified. TOUGHBOOK devices are typically water and dust resistant to international IP standards.

IP stands for Ingress Protection, and the certification follows a specific testing procedure. The first number stands for the particle/dust protection, and the second number represents the level of water resistance. So a TOUGHBOOK like the CF-33 (which is certified to IP67 rating) is fully protected against dust, as well as being protected against water jets from all directions. This test replicates weather conditions in deserts or rain forests.

The operating temperature range for TOUGHBOOK devices is tested from -29 to +60 °C. It’s fair to say that TOUGHBOOK devices are tough enough to work in almost any environment – from warehouses to deserts.

Are TOUGHBOOK devices waterproof?

Every TOUGHBOOK model is waterproof to some extent. Fully rugged models are tested to IPX5 or even IPX8 standards. The test procedure uses water jets from all directions, to replicate a heavy rain shower.

TOUGHBOOK handheld models with IPX8 ratings can withstand long periods submerged in water – they’re fully resistant to water pressure and water ingress.  So, the TOUGHBOOK device would be fully operational following an hour of being submerged under 30cm of water.

Are TOUGHBOOKs dust-proof?

Every TOUGHBOOK model is dust-proof to some extent.  The most rugged models are tested to IP6X, meaning they are fully protected against dust ingress. Most TOUGHBOOK models are IP5X protected, one level below full protection.

Are TOUGHBOOKs drop resistant? Is my TOUGHBOOK protected against drops?

All TOUGHBOOK devices are MIL-STD 810H or MIL-STD810G certified. To achieve this certification, a device must pass a gravity drop-test procedure. The drop resistance varies depending on the TOUGHBOOK model – the majority of TOUGHBOOK devices are certified against drops from heights of up to 150cm.

The drop test is carried out 26 times on each product and certified by an independent testing lab. The drop surface for these tests is 5cm thick plywood, over a steel plate, over concrete; the tests are performed in accordance with Military Standard Testing (MIL-STD-810G), Method 516.6, Procedure IV (Transit Drop test).

The Military Standard Testing procedure (MIL-STD 810G), is a United States Military Standard that tests equipment to the limit of endurance to ensure performance in the field.

MIL-STD-810G tests allow for up to five sample units to be used during the drop test process. However, Panasonic only uses one unit when testing the TOUGHBOOK fully rugged models – ensuring our devices can survive multiple drops. Each unit undergoes 26 drops at each of the three heights, equating to 78 drops in total. 

Every TOUGHBOOK is subjected to sequential drops onto each face, edge, and corner while in non-operating mode 26 times, at each of the three heights. Following each drop, the rugged computing devices are visually inspected, followed by a functional check, involving a boot-up to Windows or Android check. 

Which laptops will last the longest?

Due to their ruggedisation and protection, TOUGHBOOK sets the industry standard, so any TOUGHBOOK treated with care will last a long time. It is reported that some customers are still using TOUGHBOOK CF-25 models from 1996. Technically they are still doing their job, but software updates and processor speeds probably lag behind today’s standards.

What do the different TOUGHBOOK model names mean?

Every TOUGHBOOK model consists of an alphabetic and number code, e.g. CF-20XYZ. The numbers represent the actual model name (25 in this case) and anything after that is the version or mark of that particular model. The naming convention can change between models, however.

How do I install a TOUGHBOOK in a car?

TOUGHBOOK provides a variety of car mounts for various models of notebook and tablets. The certified mounts are crash tested to ensure that the device doesn’t leave the dock and cause harm to the driver if there’s an accident.

Installing the mount inside the car – on the dashboard, for example – should be carried out by a professional fitter, so the device and car become one unit and the driver, along with any passengers, are safe even if there is an accident.

Where does TOUGHBOOK come from?

TOUGHBOOK is a sub-brand of Panasonic Corporation. TOUGHBOOK launched in 1996, with the introduction of the CF-25. To this day, all TOUGHBOOK manufacturing is carried out by Panasonic in its Kobe (Japan) and Taiwan factories.

When was TOUGHBOOK invented?

The first TOUGHBOOK was the CF-25, launched in 1996, in response to requests from organisations around the world who realised that their workforces would be more efficient if they were equipped with mobile computers.

In many professions, however, the role involved truly mobile working, often outdoors and far from a desk or power supply, but regularly encountering rain, sunshine or dust. So a new breed of mobile computer was required.

As a result, Panasonic started to look into the niche market of rugged computing, and it was from this research that the TOUGHBOOK brand was born. Since then, it has become synonymous with rugged mobile computing – in fact, when people are referring to any rugged device, they often use the term TOUGHBOOK.

Is TOUGHBOOK eco-friendly?

Panasonic has well-defined and ambitious eco targets. Contributing to society has been the management philosophy of the business ever since its founding, and it has been taking measures against pollution since the 1970s.

In recent years, we have been working in line with a environmental plan that covers five key areas: CO2 reduction, resources recycling, water, chemical substances, and biodiversity.

What is the difference between Toughpad and TOUGHBOOK?

TOUGHBOOK and Toughpad are both registered trademarks of Panasonic Corporation. Toughpad was introduced in 2012, with the FZ-A1 when tablets became a very prominent form factor.

With the introduction of this first Toughpad, Panasonic drew on its experience in developing the TOUGHBOOK range. Unlike conventional tablets, Toughpad models were truly rugged mobile devices with outdoor visible screens, ingress protection against water and dust, and resistance to drops and shocks.

In 2017, to make things simpler for our customers, and to focus all communication on Panasonic Mobile Solutions, we decided to stop using dual branding. Since then any form factor - handheld, 2-in-1, tablet or notebook – is now branded as TOUGHBOOK.

What makes TOUGHBOOK the market leader?

Independent market research agencies such as VDC list Panasonic TOUGHBOOK as the no. 1 vendor of rugged notebooks and tablets. The reason for this achievement lies in the hands of our customers. They trust Panasonic TOUGHBOOK to be the best solution provider for their hardware requirements, demonstrated in customer satisfaction surveys.