Supporting the operations of a supermarket is no easy task. Offers are constantly changing. Products must be constantly managed. High-quality customer service is a constant demand. So your staff need to know they have the support and information at their fingertips to meet these many challenges, wherever and whenever required.
Bringing the web into the store
Being an omni-channel business means integrating your entire retail experience for every customer. Panasonic’s technology helps deliver this. Connecting directly to both your online and real-world shopping services, we can help you link up the offers and information you provide on your website to what you provide in store.
Equipped with a Toughpad or Toughbook, staff can provide customers with an up-close guide to your products and offers, in a far more efficient and effective way than you could achieve with an unmanned kiosk. This assisted selling leads to better informed customers, more satisfied customers and customers who are more likely to make greater and more regular purchases with you.
Effective support for self-scanning
Although designed to create a more convenient experience for customers, self-scan services can sometimes discourage use, as they often require staff intervention. If every member of staff has a Toughpad tablet, however, they can approach customers directly to deal with any queries, point them in the direction of the product they’re looking for or answer any questions regarding product details or availability.
Integrated barcode reading for inventory management
Away from direct customer service, Toughpad tablets really prove their value when used for inventory management. Integrated barcode readers – a feature that many other tablets can’t match – mean that carrying out stock control, replacement and management is a simple, accurate activity, with information able to be relayed in real-time to back-office ordering systems and point of sale terminals for greater customer service.
High performance at the point of sale
Panasonic also offers a range of POS solutions that are built to withstand the many demands of serving customers at a retail counter. With almost three decades of retail experience and technology leadership, we provide systems that give you the flexibility, performance and low total cost of ownership that your business needs.
The mountain of documentation and paperwork that often accompanies staff training can be eliminated, thanks to Toughpad tablets. Using our 20” 4K tablets, staff can be trained on the shop floor, with exceptionally detailed plans and imagery giving them the clearest possible view of information such as store layouts or ordering processes. Equally, by linking the tablets across multiple stores and even countries, supermarket chains can ensure that every member of staff, in every store in their group can be trained to follow the same product layout at the same time, with updates or changes shared across every store instantly.
Which devices are right for supermarkets?
7” Windows 8.1 fanless tablet with integrated options such as a barcode reader or magnetic strip reader. Its compact dimensions and powerful capabilities mean it’s perfectly suited to many retail applications, both in store and further afield.
Toughpad FZ-G1 and countertop cradle (POS)
A combination of a lightweight, fully rugged Windows 8.1 tablet with a highly customisable cradle that improves customer service and saves space at the point of sale.
Toughpad FZ-E1 and FZ-X1
Fully rugged 5” tablets that combine the advantages of all mobile form factors – with barcode reading options that make them ideal for inventory management and auditing.
The world’s first 20” 4K tablet with rugged durability and incredibly high-definition display.
Point-of-Sale Systems (POS) JS-970
Compatible with a variety of Microsoft Windows operating systems, and featuring an all-in-one flexible, modular design and interchangeable screens, the JS-970 boosts productivity, reduces downtime and keeps maintenance costs low.