Centrica equips its engineers with 7,500 Panasonic rugged TOUGHBOOK G1 tablets
Providing its service and repair engineers with improved ways of working and communication to enhance customer service
BRACKNELL, UK. 6th December 2018
Centrica, the leading energy and services company operating brands such as British Gas and Dyno, has rolled out out 7,500 Panasonic rugged TOUGHBOOK tablets to its team of UK engineers to improve working methods and ultimately to enhance its customer service.
For the past eight years the company’s engineers have been using the Panasonic TOUGHBOOK 19 rugged notebooks as their main technology tool for job scheduling, maintenance, viewing diagrams and communications as they carry out service and repairs at customers’ homes and businesses. However, the company wanted to move to a tablet-based device for more intuitive applications for working methods, more flexibility and because its engineers were already very familiar with this type of technology.
The devices have been rolled out ahead of the busiest period for British Gas engineers,who fixed more than 1.2 million boilers last winter.
Speaking about the new devices, Matthew Bateman, Managing Director for Field Operations at British Gas said: “Technology has been at the forefront of how we’re working to enhance the service we deliver for our customers, and how our engineers carry out work.
"The use of tablet technology gives us more options in terms of application functionality and will introduce different and quicker methods of working, and improved communication for our engineers which in turn will benefit our customers.”
The Panasonic TOUGHBOOK G1 incorporates high quality front and rear cameras together wth optimised WWAN antennae.
Kevin Tristram, UK General Manager of Panasonic Toughbook, added: “As Europe’s leading provider of rugged mobile devices, Panasonic has a relationship with Centrica that stretches back over 25 years. We have built that relationship by combining high quality devices with unparalleled levels of service and a constant focus on the future needs of mobile workers. We look forward to supporting the mobile computing needs of Centrica and its customers with this next generation of rugged tablet computing.”
The Panasonic Toughpad FZ-G1
Centrica has invested in the latest 4th generation of the fully rugged Panasonic TOUGHBOOK G1 tablet featuring improved performance and communication capabilities with an increased 14 hour battery life and the Windows 10 Pro operating system to further enhance its reputation with mobile workforces as the 10.1 inch tablet of choice. The device has proved popular with a wide range of industries including retail and manufacturing, as well as organisations with large workforces in the field, such as utilities, logistics, assessors and field service as well as the emergency services.
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About Panasonic System Communications Company Europe (PSCEU)
PSCEU is the European branch of Panasonic Systems Communications Company, the global B2B division of Panasonic. PSCEU’s goal is to improve the working lives of business professionals and help their organisations’ efficiency and performance. We help organisations capture, compute and communicate all sorts of information: image, voice, and textual data. Products include PBX telephone switches, document printers, professional cameras, projectors, large visual displays, rugged mobile PCs and fire alarms solutions. With around 400 staff, engineering design expertise, global project management capability and a large European partner network, PSCEU offers unrivalled capability in its markets.
PSCEU is made up of four product categories:
Communication Solutions, including professional scanners, multifunctional printers, telephony systems and SIP terminal devices.
Visual System Solutions, including projectors and professional displays. Panasonic offers the widest range of Visual products, and leads the European projector market with 28% revenue share. (Futuresource B2B market tracking, Q1/2014)
Professional Camera Solutions, including Broadcast & ProAV products, security, fire alarm systems and industrial medical vision (IMV) technology. Panasonic is one of the top two professional camera vendors in Europe.
Computer Product Solutions helps mobile workers improve productivity with its range of Toughbook rugged notebooks, Toughpad business tablets and electronic point of sales (EPOS) systems. As European market leaders, Panasonic Toughbook had a 66% revenue share of sales of rugged and durable notebooks and Panasonic Toughpad held a 59% revenue share of sales of rugged business tablets in 2015 (VDC Research, March 2016).
About Centrica plc
Centrica plc is an international energy and services company. Everything we do is focused on satisfying the changing needs of our customers. We supply energy and services to more than 25 million customer accounts through strong brands such as British Gas, Direct Energy and Bord Gáis Energy supported by around 15,000 engineers and technicians.
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All working conditions, times and figures quoted are optimum or ideal levels and may differ as a result of individual and local circumstances.
Specifications, product availability and price given herein may be changed at any time without prior notice.