BURSAGAZ USES LOCATION-BASED ONLINE NOTIFICATION MANAGEMENT SYSTEM WITH PANASONIC TOUGHBOOK CF-19.
TARGETING TIME AND COST SAVINGS WHILE PROVIDING ITS SUBSCRIBERS WITH MORE UP-TO-DATE AND EFFICIENT SERVICE. BURSAGAZ IS NOW ABLE TO CARRY OUT ITS NOTIFICATION MANAGEMENT OPERATIONS BOTH ON-SITE AND ONLINE, THANKS TO THE LOCATION-BASED NOTIFICATION MANAGEMENT SYSTEM PROJECT PERFORMED IN COOPERATION WITH PANASONIC.
As one of the three largest natural gas distribution companies in Turkey, Bursagaz manages the 5000-km natural gas network and provides a natural gas distribution service for approximately 800,000 subscribers.
Searching for a solution to increase operational efficiency and do away with manual notification management
Project Manager and Bursagaz Research and Materials Director Fatih ER states the reason they went ahead with this project: “Having maintained its natural gas distribution activities right across Bursa since 2004, Bursagaz needed to renew its notification evaluation processes.” Bursagaz employees used to carry out the process of collecting notifications through Alo 187 hotlines. Field teams were subsequently notified and they applied solutions manually. This process was not only time and labour intensive but also inefficient, particularly at a time when private and corporate life was speeding up as a result of mobile technologies.
All systems must operate online
Bursagaz’s aims within the scope of the transformation were clear:
- Recording and managing customer notifications systematically
- Delivering notifications to the relevant field teams online
- Delivering notifications with the navigation system on the basis of location
- Increasing customer satisfaction
Solution: A GIS-based and location-based notification management system
The system which will ensure the realisation of Bursagaz’s aims has been pinpointed as a GIS-based and location-based notification management system. The next stage of the project was to determine the business partner with whom to cooperate during the transformation project and to provide both the necessary products and expertise to manage the project. Bursagaz chose Panasonic as its business partner for the project.
“Our choice is Panasonic, because they have the most suitable devices for the purpose”
Bursagaz Information Technologies Manager Mehmet ENSARİ says: “We needed devices that included and supported GPS modules in order to install a location-based notification management system. The devices had to withstand the variable, challenging physical conditions in which our field teams operate. As a result of comparisons, we came to the conclusion that Panasonic could provide the most suitable and durable devices for this purpose.”
Completion only took five months
Firstly, the project requirements were identified. An expert team from Panasonic met and developed a conceptual design suitable for the needs of the company during a meeting with representatives of Bursagaz. Bursagaz Network Control and Measurement Unit Manager Melih ÇETİNKAYA, who has worked with Panasonic experts during the preparation of the conceptual design of the project, explains the process: “In line with the conceptual design developed, Panasonic provided us with the software development and consulting service. We received feedback from the end users during the development work. We completed this extensive device that was specially designed for the needs of our company together with Panasonic within a very short time – only five months.”
Mentioning the support provided by Panasonic in selecting appropriate devices, Bursagaz Information Technologies Manager Mehmet ENSARİ says: “Panasonic developed tool kits for us to install the devices within the tools in accordance with occupational health and safety requirements. Thanks to these solutions, our staff now work in a healthier environment.”
Savings in fuel, cost, and human resources
Within the scope of the project, field workers of Bursagaz now perform notification monitoring activities using the rugged mobile PC Panasonic Toughbook CF-19. In addition to this, notification reception and the delivery and evaluation system now run on an online platform. With the navigation application, a visual map of the notification address information (GIS) is delivered to the field team and notification management processes take less time than before.
Thanks to SAP ERP integration of the project, all processes can be monitored on a single screen. Before the project the cost of fuel consumed by the seven field vehicles operating in three shifts was also reduced by 11% and 730 hours of labour time were saved.
Bursagaz receives Piri Reis Award
Among the benefits for Bursagaz deriving from this project is an official appreciation of its success. Bursagaz was granted the Piri Reis Award which is awarded within the scope of the International Smart Infrastructure, Geographical Information System Convention – SEGIS 2013 held in İstanbul in the category of Management using Infrastructure Information Systems in the Most Efficient Way.
The best support for field workers: The Panasonic Toughbook CF-19 mobile PC
Panasonic Turkey Computer Product Solutions Country Manager Ali Oktay Ortakaya expresses his opinion about the Panasonic Toughbook CF-19 mobile PC released for use by the field workers of Bursagaz within the scope of the project: “We are designing durable and industrial devices in the field of mobile solutions. The Panasonic Toughbook CF-19 is one of them. It is a mobile PC for users who have to operate in wholly work-oriented and harsh working conditions. It offers IP65 resistance standards for withstanding dropping, shock, dust and water. We offer a wide range of accessories from vehicle kits to desktop cradles and retaining straps. All our products are supplied with a three-year warranty period as standard. Our customers can extend these periods to four-five years with different warranty packs. Now all that remains for Bursagaz field workers is to take advantage of Panasonic Toughbook, with its long battery life, resistance and ease of use.”