• Communication Solutions

Criminal Courts of Justice
A clear solution in all 'cases'

CLEAR COMMUNICATION FOR IMPROVED CUSTOMER UNDERSTANDING

SystemNet supplied and installed a Panasonic communication solutions at Criminal Court of Justice in order to supply a system with track record of stability and featuring 1 + 1 Redundancy & Hot Desking functionality

Staff have found the new system intuitive and easy to use compared to the previous system

Christina Harford, Central Services Manager for G4S Facilities Management

Client – G4S Facilities Management
Location – Dublin - Ireland
Challenge

Find a large scale, easy to use solution with built-in redundancy and Hot Desk functionality

Solution

Following consultation meetings, an offer was made by SystemNet Communications Ltd. for a solution based on the Panasonic KX-NSX1000


Background

The Criminal Courts of Justice is the principal courts building for the criminal courts in the Republic of Ireland. It is located on Parkgate Street, near the Phoenix Park in Dublin.

The court building, which officially opened in January 2010, replaced the Four Courts and other buildings as the location for most criminal matters before the Dublin Metropolitan District Court and Dublin Circuit Court. The complex also houses the regular sittings of the Central Criminal Court, Special Criminal Court and is home to the criminal division of the Court of Appeal.

In a change from previous older courts buildings in Ireland, the building has facilities to hold up to 100 prisoners in the basement, with separate entrances for each court. Jurors are also based in a separate part of the building with their own court entrances after being empanelled, in order to keep them separate from the public. Victims and victim support organisations also have use of a suite of rooms.

The building contains rooms for 150 barristers as well as offices for Gardaí, the Director of Public Prosecutions, Probation Service, Law Society of Ireland, judges' chambers, press rooms and court administration.

Requirements

In 2017 G4S Facilities Management contracted SystemNet Communications to replace the existing communications system which had become end-of-life. During consultation meetings they outlined the importance of automatic failover to a redundancy cabinet in the event of a problem with the main cabinet. Other important requirements for the new system included hot desk capability and bilingual auto attendant.

Martin O’Hare, CEO of SystemNet Communications, a Panasonic Solutions Partner said, “The Panasonic KX-NSX1000 was the clear choice for the Criminal Courts of Justice. With 1 + 1 Redundancy, Hot Desking functionality and Panasonic’s track record for reliability, there was no hesitation in recommending the KX-NSX1000. Also, the secure Remote Maintenance allows us to respond very quickly to client requests.”

 

Reception with Panasonic Phone

Court Room


Ease of use

When implementing the NSX1000 based solution for the Criminal Courts of Justice, SystemNet wanted to provide a reliable system that’s easy to use and easy to maintain. Programable keys on the phones were configured with commonly used features and secure remote access to the PBX was setup. A PRI link to the Four Courts was setup for desk to desk dialling. Christina Harford, Central Services Manager for G4S Facilities Management said, “Staff have found the new system intuitive and easy to use compared to the previous system. SystemNet responds quickly to any issues or requests we have remotely without having to call to site.”

Flexible and Scalable System

The Panasonic KX-NSX1000 communications system is suitable for many different types of businesses and industries. The system is flexible, easy to deploy, compatible with leading soft switch technology and ensures effective communication with staff and customers. With the ability to be built for up to 8,000 users, with call centre solution with voice guidance for customers and a reliable back up system to survive system failures, The NSX1000 is especially fitting for the Courts Service.