• Premium Plus
    Service Plans

    Premium Plus Service Plans

Broadcast & ProAV Premium Plus Service Plan

Panasonic is regarded worldwide as a manufacturer of durable, highly reliable products. However, we recognise that even the very best products can occasionally fail. 

While our Standard Service exceeds most of our customers’ expectations, we know that sometimes you are looking for something extra; with this in mind, we have developed “Premium Plus” to offer an enhanced level of support to ensure your total peace of mind.
 

  • Increased Warranty coverage from 2 to 3 years and optional Warranty Extension
  • 2-day Technical Training including Provision of Service Documentation
  • Guaranteed 2 hour call back by an experienced Panasonic technician
  • Direct next day shipment of key parts (detailed list of parts will be provided)
  • Possibility to purchase Spare Parts KIT to enhance local repair turnaround time
  • 5-days Turnaround time for workshop repairs (from collection until return)

 

Coverage of

Studio Camera
(AK-HC3500HC3800UC3000HC5000

Switcher Main Frame
(AV-HS60U1/U2)

Camera Control Unit
(AK-HCU200 | HCU355 | UCU500)  

Control panel
(AV-HS60C1/C2, AV-HS60C4)

Remote Operational Panel
(AK-HRP200 | HRP1005 | HRP935 | HRP1000)

Menu Panel
(AV-HS60C3)

 

 

  Tier 1 Tier 2 Tier 3

A) Technical Training: 2-day fault-finding and
     repair training seminar

B) Provision of Service documentation including
    service manuals, parts list and technical updates

C) Priority Access to our technical Specialists for
     repair fault analysis*1

D) Expedited spare parts supply for in-warranty
     failures with next day delivery*2+3

 

 

E) Spare Parts KIT at preferential price*4 and
    Replenishment of parts used from KIT*2+3 

 

 

*1 All engineers successfully completing the training session will be given priority access to our technical Specialists with targeted call-back within 2 hours (Mon-Fri 9-5pm CET excl. UK Public Holiday)
*2 Adequate stock of key spare parts will be held with Panasonic’s Central CS to cover the cameras registered under the terms of this agreement.
*3 Parts delivered to single destination.
*4 Includes 1 Spare Part Camera System KIT with key parts to be held at customer’s service location centre.

 

Additional Information

A+B) Technical Training

During a 2-day service seminar our Technical Specialist will train your engineers to perform module replacement and fault diagnosis (maximum of 6 engineers in 1 location)

Additionally, we will provide access to Service documentation including service manuals, parts lists and technical updates.

C) Technical Support for fault-finding

Premium Plus gives you Priority Response. Sometimes all that is needed to get you up and running is a call-back from one of our experienced Technical Specialists. Contact us and our Technical Team will be in touch in less than 2 hours.

D) Express Parts

Next business day (incl. parts costs & logistics).

Should our Technical Team determine that you need replacement parts, these will be shipped direct to you from our central stock at no extra cost to arrive with your technical team the next business day. All parts requested before 14.30 CET will be shipped for next day delivery.

E) Spare Parts KIT at preferential price and Replenishment of parts used from KIT

We will provide a full parts KIT to be held at your Service location to enable speedy repairs. Additionally, we will replace all the parts used free of charge from our central repair warehouse. Subject to Warranty Terms and Conditions.

Increased Warranty 2-3 years

Providing you with total of peace of mind for 3 years, Premium Plus extends the standard 2 year warranty period by 1 year.  Standard target turnaround time for repairs in our centralised European workshop is 5 days (spare parts, labour and logistics for in-warranty repairs are included).

 

Terms & conditions

 

For more information, get in touch with your Panasonic Sales contact person or email us.