Whether it’s a cruise ship, a hotel or a restaurant, the reputation – and success – of any business in the hospitality industry is entirely dependent on the quality and efficiency of its customer service. With the support of our specialist retail technology, you can attain those high service standards and improve the productivity of your business across your operations.
Fast, efficient and flexible order taking
In a hotel or restaurant, a Toughpad tablet can help your staff take orders directly at the table, with greater accuracy and efficiency than you could ever achieve with a paper-based system. Customers know instantly if something is unavailable, they can be made aware of special offers or menu items (with accompanying imagery) while ordering and orders can be passed directly to the kitchen directly, with no possibility of error or delay.
Multiple applications at sea
On a cruise ship, Panasonic’s POS workstations can be used to deliver the many different retail services customers expect to encounter. And in terms of passenger management, Toughpad tablets are the ideal tool when staff need to carry out roll-call duties, counting people on and off the ship with complete accuracy.
More engaging promotions
Equipped with Toughpad tablets, your staff can operate as mobile promotions professionals, engaging with visitors, customers and passengers as they move about your ship or hotel. Sharing up-to-the-minute information on activities or special promotions, displayed in complete clarity via the tablet, increases the likelihood of engagement with your customers and take-up of your promotions.
Maintenance when you need it most
In every hospitality setting, maintenance is an ongoing requirement. And with a Toughpad tablet, your field workers can carry out the necessary work quickly and easily. Take a theme park, for example. An engineer will need to work outdoors, away from power, possibly in poor weather and with dirt, dust and water all around him. But with a tablet such as the Toughpad FZ-E1 in hand, he can overcome each of these challenges. Long battery life means power isn’t a problem. Fully rugged features mean outdoor work in tough conditions don’t stop him. Wi-Fi, 4G and voice capability for full support in the field. Powerful Windows OS mean he has all the processing capability he needs to make accurate diagnoses of problems and an outdoor readable screen means he can work anywhere he’s needed.
Which devices are right for hospitality?
7” Windows 8.1 fanless tablet with integrated options such as a barcode reader or magnetic strip reader. Its compact dimensions and powerful capabilities mean it’s perfectly suited to many retail applications, both in store and further afield.
Toughpad FZ-G1 and countertop cradle (POS)
A combination of a lightweight, fully rugged Windows 8.1 tablet with a highly customisable cradle that improves customer service and saves space at the point of sale.
Toughpad FZ-E1 and FZ-X1
Fully rugged 5” tablets that combine the advantages of all mobile form factors – with barcode reading options that make them ideal for inventory management and auditing.
Point-of-Sale Systems (POS) JS-970
Compatible with a variety of Microsoft Windows operating systems, and featuring an all-in-one flexible, modular design and interchangeable screens, the JS-970 boosts productivity, reduces downtime and keeps maintenance costs low.