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Meeting the challenges of the automotive sector

What are the main barriers to efficiency and effectiveness for your field staff? And how could Toughbook help you overcome them?

Click on the options below to discover the solutions we have to offer…

The need to carry out accurate, efficient diagnostics in tough situations
Yes thats my Challenge

It isn’t always possible to carry out the work in the easiest environments – cars need to repaired where there’s no power access, where dust and heat are a constant enemy and where wireless access may not be straightforward.

With long-range wireless, outdoor viewable screens, convertible form factors and unrivalled durability, Toughbooks are built specifically to work outside or in workshop environments. So wherever the cars are located, Toughbooks go with the technician and perform every necessary function.

Want to know more? Talk to a Toughbook specialist right now.

 

The requirement to find value from every customer visit
Yes thats my Challenge

Toughbooks are designed and built by people who understand how automotive diagnostic companies make their money – through repeat or further business from customers who are satisfied with the service they receive. More than this, they allow technicians to be of more value to the customer, carrying out additional or enhanced services during the visit, which generates increased revenue for the repair company.

Want to know more? Talk to a Toughbook specialist right now.

The demand for improved customer service, with fewer errors and lower waiting times
Yes thats my Challenge

The point of checking-in a vehicle can create a major barrier to efficiency in the diagnostic process, especially during the highly pressurized peak morning period. This leads to increased customer waiting times and a lowering of satisfaction levels. Next, as the cars are assigned to a technician, faults are hopefully matched to skill sets. But when this isn’t done, ‘right first time’ levels drop and errors occur. Toughbooks have redefined this process, combining with diagnostic systems to allow technicians to complete three diagnostics in the time it usually takes to do one. How? By combining military-grade wireless connectivity, an unrivalled ability to operate in challenging environments and integrated peripherals such as RFID and barcode readers.

Want to know more? Talk to a Toughbook specialist right now.